Support Operations Leader - Data-Driven Excellence

A leading software organization in Oxford is seeking a Head of Support Operations to enhance operational performance and drive continuous improvement within their customer support function. The ideal candidate will lead the development of support operations strategy, manage complex issues, and utilize data-driven insights to improve service delivery. Strong experience in a SaaS environment and excellent BI skills with tools like Power BI are essential. This is a unique opportunity to shape customer outcomes and operational excellence in a dynamic setting.