Support Funds Administrator

Support Funds Administrator

Location: Baltic Campus

Job overview

We are looking for a highly organised and customer foc usedSupport Funds Administrator to join our Student Services team.

This is a rewarding opportunity to play a key role in supporting student success by administering financial support funds that help learners stay in education and achieve their goals.

You will be responsible for administering a range of student support funds, including bursaries, discretionary learner support and higher education funding. Your key duties will include:

• Assessing complex funding applications, including household income, benefits and residency checks
• Making informed decisions on financial awards to support learner retention and achievement
• Managing and monitoring budgets to ensure accurate and compliant allocation of funds
• Responding to student queries and appeals, including coordinating appeal processes where required
• Acting as a first point of contact for students, providing high-quality support and guidance
• Maintaining accurate records and updating internal systems
• Building strong relationships with internal teams and external partners
• Supporting promotional events and providing advice to prospective learners

We're seeking someone who is detail-oriented, proactive and passionate about helping students succeed.

Benefits

• Mental health and wellbeing support, with 24/7 access to an employeeassistanceprogramme and counselling services.
• Career average pension with theLocal GovernmentPension Scheme.
• Travel support including subsidisedon siteparking, discounted public transport scheme and cycle to work scheme.
• Retail and travel discounts.
• Volunteering Days.