Support Engineer III, AGS, Cross Border Shopping Tech
Posted 10 hours 49 minutes ago by Amazon
We are looking for a Support Engineer who will own deployments, automation, scaling, and solving operational issues with software services. This role includes identifying and resolving issues, automating repetitive processes, and collaborating closely with the development team to identify operational needs. You will become familiar with our system architecture while developing solutions for customers and services. You will prioritize operational issues and scaling requirements to support the wider organization. This position offers the opportunity to work with a talented team of software developers who will help you grow and learn.
Successful candidates should:
- Have the ability to learn technical concepts quickly with a strong sense of urgency
- Have enthusiasm for working in a fast-paced, rapidly changing environment
- Be a creative problem solver, passionate about innovation and customer experience
- Possess strong written and oral communication skills
- Be able to work with minimal supervision and handle ambiguity
- 2+ years of software development or technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting, operational excellence, and debugging technical systems
- Experience in Java
- Mitigate policy engine, software risks, shepherd risks
- Resolve deployment failures with the support of the development team
- Conduct SOP-based standard arc launches
- Implement ticket reduction plans
- Write scripts or simple automation jobs
Cross Border Shopping Tech builds and tests technology that extends Amazon's footprint to new countries by offering the best-in-class delivery experience, selection, and convenience localized for our customers. We enable Amazon's entry into new international markets, providing consumers in new regions the ability to discover and purchase anything online, and offering local and international sellers a vital channel for their products. This is an exciting opportunity to be part of this journey!
BASIC QUALIFICATIONS- 2+ years of software development or technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Proficiency in scripting with modern programming languages
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
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Amazon is an equal opportunity employer and values diversity. We do not discriminate based on veteran status, disability, or other protected characteristics.