Support Engineer

Key Responsibilities

• Provide end-user support in a Windows environment, handling both routine and complex technical issues.
• Act as the Campus Support Engineer based in Ede, delivering on-site support services.
• Perform deskside support for VIP users, ensuring minimal disruption and timely resolution of issues.
• Utilize ticketing systems such as ServiceNow or TopDesk to log, track, and resolve incidents and service requests.
• Handle server and storage hardware break/fix activities, ensuring continuous infrastructure reliability.
• Execute high-level installations and configurations of storage and network devices using advanced tools and technical expertise.
• Leverage in-depth knowledge of hardware, software, and operating systems to troubleshoot and resolve escalated issues from team members or clients.
• Test and certify mainframes, servers, and related network infrastructure and peripherals to ensure compatibility and performance standards.
• Communicate effectively in both Dutch and English, providing support across multilingual environments.

Key Qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree preferred
• Typically requires 4-6 years of experience in a similar technical support or infrastructure role