Support Engineer

Posted 2 days 13 hours ago by Parallel Consulting

Permanent
Not Specified
Other
Antwerpen, Belgium
Job Description

Role Overview


As a Support/Infra Engineer, you serve as the crucial bridge between first-line support and technical infrastructure teams. Your work is key in ensuring service continuity, strengthening IT security, and supporting infrastructure optimizations. This is a hands-on, on-site position requiring proactive problem-solving and technical excellence.


Key Responsibilities

  • Provide second-line support for complex IT incidents beyond 1st-line capabilities.
  • Monitor and maintain networks, servers, and platforms to ensure availability and security.
  • Analyze logs and performance metrics to ensure optimal system/network operation.
  • Collaborate with 1st, 2nd, and 3rd line support, as well as cross-functional departments.
  • Contribute to continuous improvement of infrastructure configurations and system health.
  • React to alerts and take proactive measures to prevent downtime.
  • Document incidents, changes, and configurations in a structured and detailed manner.


Technical Skills

  • Strong understanding of network protocols and infrastructure: WAN, LAN, VPN, 802.1X, firewalls.
  • Experience with Windows, Linux, and Active Directory environments.
  • Familiar with Microsoft 365, virtualization technologies (e.g., Hyper-V, VMware), and storage solutions.
  • Proficiency in PowerShell scripting for automation.
  • Experience with endpoint management, server configuration, and software deployment.
  • Knowledge of cybersecurity best practices, patch management, and endpoint protection tools.


Soft Skills

  • Strong communication and customer service skills, able to translate technical language for non-technical users.
  • Calm and effective under pressure, able to prioritize tasks based on urgency and impact.
  • Analytical mindset with strong root-cause analysis and troubleshooting abilities.
  • Structured, detail-oriented, and a self-starter.
  • Commitment to the company's core values: safety, responsibility, reliability, collaboration.


Preferred Experience

  • Prior experience in IT infrastructure and cloud environments.
  • Exposure to cybersecurity, firewall management, and network operations.