Support Coordinator

Job Description - Support Coordinator (26705)

Job Description Description

Earn £27,500 per year pro rata plus great benefits inc cash Health Plan

Permanent, Part Time (32.5 hpw), rota working

Sunderland

We can't offer a CoS for this role

Home, a place where you belong

Come and join a team that truly cares and empowers customers to live their best lives. As our Support Coordinator, you'll help customers build the life skills they need to live independently. We provide accommodation for males aged 18+ who are homeless or at risk of homelessness that have complex needs.

What's in it for you?

• 34 days leave, (including bank holidays and a "me day")
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

By supporting our customers, you'll unleash their potential, the potential of your colleagues and deliver excellent outcomes. Come and be part of one of the UK's Great Places to Work!

What you'll do

• Work with a team of Support Coordinators to deliver a high-quality service that meets Home Group's KPIs.
• Support customers to build independence and achieve their goals under the guidance of your Client Service Manager, whether this be understanding relationships to addressing substance abuse.
• Assist customers with varied needs including mental health, housing, and complex behaviours and risk.
• Create and update support plans and conduct risk assessments, helping customers with daily tasks like cooking, budgeting, and moving to on into the community.
• Ensure properties are clean, safe, and welcoming, helping reduce voids.

You have

• Experience in creating person-centred support plans, risk assessments, and reviews.
• Skilled in coordinating and assessing customer referrals.
• Able to work independently, stay calm under pressure, and demonstrate resilience.
• Confident challenging behaviours that don't align with our values.
• Empathetic and passionate about supporting customers in housing or care settings.

Mowbray View is a 24/7 service with a rolling rota (including shifts on weekends and bank holidays, no night shifts however there are late shifts).

Occasional flexibility required, and we'll offer flexibility in return.

Some lone working during morning or late shifts.

Basic Microsoft Word and Excel skills required.

Confident using technology for support plans, training, and collaboration.

Enhanced DBS check required (we cover the cost).