Support and Progression Volunteer

As a Support and Progression Volunteer (SPV) you'll be part of the team that supports young people in one of our accommodation services. You will contribute to creating a friendly and welcoming atmosphere within one of our hostels, dealing with enquiries, and provide access, information and contribute to support for residents. You will be supporting with activities that young people request - these could be out of service (including trips to museums, football matches and more) and also activities in service (such as board games or arts and crafts).

CORE TASKS

• Being a first point of contact for young people and visitors
• Supporting residents meetings
• Researching information such as activities and events for and with young people
• Young people consultation work (supporting residents meetings, organising surveys)
• Young people activities coordination - supporting the setting up/access to, or facilitating activities for the young people to participate within the service or in the local area
• Using personal specialist knowledge and skills to assist and support delivery
• Work cooperatively with other staff and volunteers
• Observe and adhere to Centrepoint policies relevant to the team and be familiar with emergency procedures in case of fire, serious accident or violence

WHAT WE'RE LOOKING FOR

ESSENTIAL

• Ability to communicate confidently and clearly with young people, other volunteers and staff
• Ability to remain calm when involved with challenging individuals and situations
• Understanding of the issues - practical and emotional - facing young people
• Understanding of the importance of teamwork and a strong commitment to being part of a team
• Ability to develop a rapport with young people
• Good communication skills, written and oral-good telephone manner
• Able to use Microsoft Office
• A commitment to demonstrating Centrepoint's values
• A commitment to complete the necessary volunteer training sessions

DESIRABLE

• Understanding of mental health and resilience to cope with a range of individualised coping mechanisms and outbursts
• Knowledge of provisional local to the service the role is based within
• Skills and confidence with supporting independent living skills, e.g. managing money, shopping on a budget, cooking

PLEASE NOTE WE CANNOT OFFER VOLUNTEER ROLES TO NON-UK RESIDENTS