Supply Chain Device Manager

Why We Exist

At Raylo, we're on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it's simple and cost-effective - this is where we come in. We're building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - we've proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures.

We are proud to have been selected for Endeavor's network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation's UK's Future Fifty programme.

We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less.

Our Core Values

Be deeply curious - We thrive on innovation through diverse approaches, views, and people.

Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

Focus and execute - We have a big vision, but we believe in nailing the most important problems first.

Be gritty - Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we're a team through thick and thin.

What to Expect

This is a newly created role designed to own and optimise Raylo's reverse logistics and device management operations, a crucial area for margin protection and sustainable growth. Reporting to our VP of Operations, you'll partner across Legal, Finance, Risk Strategy, and Commercial teams to improve performance, reduce fraud, and build a scalable operational function.

You'll build new processes from scratch, lead the rollout of key integrations (like Apple Business Manager), and negotiate with external suppliers to improve performance. The impact? A data-led, commercially impactful function that plays a vital role in Raylo's circular tech model.

In the longer term, you'll shape the strategic direction of device management operations, with career progression into broader supply chain, risk, or commercial leadership roles.

What You'll Do

• Build and own scalable device management operations, from workflows to third-party engagement
• Map current device management processes and identify key pain points, inefficiencies, and revenue risks
• Design and implement KPIs to track and measure performance over time
• Integrate Apple Business Manager workflows to automate Mobile Device Management (MDM)
• Establish strong relationships with external suppliers, negotiating improved recovery terms
• Partner with Legal to launch recovery notices and legal recourse workflows
• Deliver reporting dashboards for cross-functional visibility of performance
• Reduce fraud and loss rates through process tightening and data-driven insights
• Champion continuous improvement, collaborating with Finance, Legal, and Commercial
• Own and drive recovery volume targets

You'll Succeed With

• 3+ years of experience in logistics, technical operations, supply chain, or reverse logistics
• Education to a degree level, ideally in a STEM subject
• Proficiency in leveraging data analytics (Looker, Amplitude, Google Analytics, etc.) to inform strategic decisions
• Strong commercial acumen and experience negotiating with external vendors or suppliers
• Experience working with reporting tools (e.g. Power BI), CRM systems, and KPI design
• A strong communicator who can influence both internal and external stakeholders
• A proactive, self-starting mindset with high ownership and professional presence
• Passion for Raylo's sustainability mission and a desire to make measurable impact

We're not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo's success - Stock options for all employees
• Get the latest tech - Exclusive Raylo device lease for employees
• 33 days off, your way - 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you
• Invest in your growth - L&D budget to support the skills you value
• Fast-track your career - Two performance reviews a year
• Family-first policies - Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months.
• Save big on childcare - Workplace nursery scheme for major cost savings
• Perks on perks - Perkbox membership with discounts & wellbeing benefits
• Good times, guaranteed - Optional quarterly socials, plus summer & Christmas parties

Hiring Process

What's next?

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role.

We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.

If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.

Stage 1: Talent Screening (30-45 minutes)

Stage 2: Hiring Manager Interview (45 minutes)

Stage 3: Task Stage: Case Study or a Take home task & Task Review (60-90 minutes)

Stage 4: Values-based Interview (45 minutes) & Co-founder Final (45 minutes)

As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.