Supervisor (Part-Time)

Competitive Pay Monthly Bonus Scheme (10-20%) Generous Employee Discount Annual Jewellery Uniform Allowance Other Excellent Benefits

Pay rate: £14.18 - £14.18 per hour.

We are looking to cover 16 hours per week.

As a Supervisor, you'll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world class customer experience.

The Role

As a Supervisor, you'll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience.

You'll champion our brand values of Dream, Dare, Care and Deliver and take ownership of daily store operations. Enjoying a fast paced, sometimes high pressured retail environment is essential. Supervisors will lead by example, set their own personal KPIs and sales targets, and inspire their team.

What You'll Do

Sales floor

• Hold daily team briefs, share the store's KPIs and motivate the team to beat them.
• Drive exceptional service through role modelling our selling ceremony and delivering on KPIs.
• Perform store walks, understand the importance of commerciality and how it shapes visual merchandising.
• Monitor sales performance and take actions to support team success.
• Handle serious complaints that have been escalated with professionalism and care.

Personal sales

• Build the bond between our brand and customers by answering queries, providing exemplary service and adapting your approach to individuals' personalities and needs.
• Use deep product knowledge and passion for storytelling to create personal, unforgettable experiences and inspire love for Pandora's sustainability, design, and craftsmanship.
• Achieve and exceed individual and store sales targets using effective selling skills, focusing on up selling, UPT, ATV, conversion and productivity.

Store operations

• Act as key holder for the store and ensure the relevant opening/closure procedure is carried out.
• Cashing up and reconciling the till systems.
• Assist store management with administrative duties, including recruitment and conducting investigations and disciplinary hearings if required.
• Assist with product and POS deliveries; unload and store in the correct spaces.
• Operate the till system, handle financial transactions including returns and exchanges, and manage any escalations from the wider team.
• Remain alert on the shop floor and follow company security policies to keep the team and customers safe.

The Successful Candidate

Our supervisors are ambassadors of the Pandora brand. The ideal candidate will be a highly capable individual, a passionate team player who confidently supports their team to provide an unforgettable in store experience.

You'll thrive if you have:

• Proven experience in driving sales and profitability.
• A passion for driving a culture of exemplary customer service.
• Strong communication skills to establish and coach a high performing team.
• The ability to adapt and remain confident in a fast paced environment.
• A positive, can do attitude with contagious enthusiasm for Pandora product and core values.
• Being driven by KPIs and excited by hitting and exceeding targets.
• A well presented appearance with a taste for desirable products and a passion for retail.

Why Work With Us?

We commit to unforgettable career progression and offer a rewards package that's second to none.

• Highly competitive hourly pay.
• Monthly bonus of 10 % if sales targets achieved, with the potential of 20 % if stretch targets are reached.
• Generous jewellery uniform allowance to express your style.
• Employee discount to treat yourself and loved ones.
• 'Wear box' access: select jewellery to wear each time you're working.
• Exclusive retail, hospitality and entertainment discounts via our online benefits platform.
• Free support for you and loved ones through 'Retail Trust' for health, wellbeing, financial advice, legal aid and more.
• Parties, incentives and gifts throughout the year.
• Clear career progression and training opportunities, empowering you to grow and succeed.

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible