Supervisor Full-time Liffey Valley - FIND THE PERFECT FIT WITH US!

Job Description

MISSION OF THE ROLE

• Coordinate and supervise the daily operational activities carried out during a work shift, under the guidance of the Store Manager and in full alignment with the Brand's values and the Irish retail market context;
• Increase the Salsa DNA, making it truly unique while enhancing both the customer journey and the brand experience in-store;
• Inspire, engage and create a genuine emotional connection with both the team and the customer, delivering a distinctive, memorable and impactful in-store experience;
• Inspire, empower, develop and unlock the full potential of every team member;
• Ensure the achievement of the store's commercial objectives while promoting a culture of service excellence, aligned with the brand's values, identity and local customer expectations;
• Inspire and grow the team through close, motivating and empowering leadership.

RESPONSIBILITIES

• CUSTOMER EXPERIENCE
  • Work side by side with the team as a true Brand Ambassador and role model of Hospitality, excelling in the Art of Welcoming while sharing our Storytelling and ensuring the Perfect Fit.
  • Demonstrate a strong presence in sales and in the overall store experience, setting the standard for the team and actively contributing to business growth.
  • Engage, coach and motivate the team to deliver consistent excellence in customer service and build long term customer loyalty.
  • Support team members during customer interactions, identifying opportunities for improvement and delivering constructive, timely feedback.
  • Promote clear and consistent daily communication with the team, using company tools to support performance and engagement.
  • Proactively deliver on the job training and coaching moments.
  • Create and promote team challenges that enhance motivation, accountability and performance.
• TEAM DEVELOPMENT
  • Identify, together with the Store Manager, training needs and opportunities for autonomy, implementing actions that support continuous development.
  • Provide mentorship during onboarding and ongoing development of team members.
  • Reinforce on the job training dynamics and ensure effective use of all company tools.
  • Encourage initiatives that strengthen motivation, engagement and team spirit.
  • Foster a positive, inclusive and respectful working environment.
  • Monitor and support individual development plans, goals and performance objectives.
• STORE OPERATIONAL MANAGEMENT
  • Support the Store Manager and, in their absence, assume responsibility for the efficient management of daily store operations.
  • Allocate tasks effectively across the team during each shift.
  • Communicate and follow up on targets, challenges and operational priorities.
  • Ensure correct execution of all opening and closing procedures, in line with company standards and Irish retail regulations.
  • Meet regularly with the Store Manager to contribute actively to action plans and operational strategies.
  • Maintain clear and ongoing communication with the Store Manager, ensuring alignment on store and team needs.
  • Visual Merchandising:
    • Ensure accurate implementation of the brand's Visual Merchandising guidelines.
    • Adapt store layout in line with campaigns, collections and local product performance.
    • Analyze top selling products and market trends to drive commercial performance in-store.

PROFILE

• Previous experience in customer service within the fashion retail sector (mandatory).
• Strong communication skills with the ability to build genuine rapport with customers and colleagues.
• Strong team spirit, flexibility and availability.
• High sense of responsibility, commitment, resilience, proactivity and initiative.
• Results driven mindset focused on excellence and continuous improvement.
• Knowledge of fashion trends and strong aesthetic awareness.
• Passion for fashion and interest in denim and jeanswear.
• Fluency in English; additional languages are an advantage.