Supervisor/ Duty Manager

Hospitality crew with Duty Manager shifts- 20 hours What We're Looking For:

• Enthusiastic team players with a passion for customer experience
• Comfortable working in a fast paced, high energy environment
• Flexible availability, including evenings and weekends
• Experience in leisure, hospitality, or events is a bonus - but not essential!
• Experience in Duty Management

Why Join Us?

• Full training provided
• Career progression opportunities
• Fun, dynamic work environment
• Staff perks and discounts

About Us:

TeamSport is the No. 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further. It's not just about karting - we also offer a mix of multi activity experiences such as mini golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Our Values:

• Put the Customer on Pole: make every karting experience unforgettable.
• One Crew: we're a close knit team, fuelled by energy and fun!
• Stand Up and Stand Out: we innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: we get that the little things matter.
• Fuelled by Fun: it's not just a job; it's about enjoying what we do.

The Role:

We are recruiting for a customer facing, split role position which we refer to as a Host/Marshal. The split role is highly critical to us as you're the friendly face of our brand, the person our drivers will look to for support.

As a Host, you will be responsible for:

• Greeting and registering drivers
• Conducting group briefings
• Commentating on races and waving the flag
• Giving tips on how to race faster and better
• Refuelling customers with food and drink from the snack bar
• Meeting team sales targets
• Upselling our merchandise, offers, events and memberships
• Being on hand to ensure their events are hassle free
• Contributing to maintaining and exceeding sales and mystery visit targets

On a different day, you may be a Marshal, which involves:

• Checking the karts comply with our strict health and safety guidelines at the beginning of a shift
• Test driving karts for our mechanics
• Helping customers into karts and with their race suits and helmets
• Checking the grid before the start of a race
• Being on hand to 'marshal' the events
• Waving the flags to keep our customers safe
• Helping those that spin off back into the action

So if you enjoy working in a busy, fast paced job, where no two days are the same, then this is the job for you!