Supervisor

Role: Food Retail Store Supervisor - Franchise

Hours: Full-Time/Permanent

Location: Borough of Kingston/Sutton

Company: Iceking

Overview

Iceking has recently partnered with M&S as a food retail franchise partner, and we are looking to appoint an experienced Store Supervisor to join our Food team.

Purpose

• Support the growth and profitability of the store through implementation of the retail plan and delivery of KPI measures.
• Model great customer service, ensuring delivery of a customer focused service proposition that delights customers.
• Recruit and develop talent within the customer assistant team, supporting succession requirements of the store and region.
• Ensure colleagues understand and are motivated to deliver their part.
• Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand.
• Supports the delivery of an inspirational, improved and consistent visual customer journey in store, inspiring customers to shop and buy more often.

Key Accountabilities

• Drive profitability and sales through the delivery of the Retail Plan and Store KPI's.
• Support delivery and embedding of the business transformation plan and change initiatives.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role modeling new digital ways of working and leadership behaviours.
• Create a multi skilled team, coaching and training them to fully utilise all tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve the in store experience, improve operations and drive performance.
• Support delivery of Plan A.
• Review individual performance, manage underperformance where required, and celebrate success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line management activities in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure process and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

Technical Skills / Experience

• Ability to lead a team to deliver excellent customer service and KPI's across the store.
• Role model new digital ways of working and leadership behaviours.
• Good understanding of commercial, visual, operational and people processes and systems.
• Use data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Digital capability and understanding and use of all systems.
• Knowledge of legal requirements across area of accountability and store.
• Knowledge of people policies and managing performance within a team.
• Ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener who will inspire, share knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and ability to lead teams through change with a growth mindset.

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results.
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
• Takes ownership and accountability for the success of the team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and results of their work.
• Uses customer feedback and market trends to guide team work.
• Helps teams understand information and business messages by actively seeking opinions and asking questions.
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
• Seeks best solution for M&S by proactively collaborating with colleagues across the business.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

What's in it for you?

• Holiday Entitlement 5.6 weeks (28 days) - increases with service.
• First class welcome with a tailored 12 week induction in your training store.
• Options to progress - it's something we're proud of at Iceking.

We are committed to an active inclusive, diverse and equal opportunity place to work, trusted and admired by our colleagues, customers and suppliers.