Supervisor

The Role

We're looking for a Supervisor to join the team at The Coach Makers Arms.

As a Supervisor, you'll support the management team in ensuring smooth daily operations, delivering outstanding service, and maintaining high standards across the pub. You'll lead by example, motivating the team, and helping create a welcoming and efficient environment for both guests and colleagues.

Key Responsibilities

• Support the management team in overseeing daily front-of-house operations.
• Lead, motivate, and support team members to deliver excellent guest experiences.
• Ensure efficient service, smooth workflows, and adherence to operational standards.
• Assist with training, coaching, and developing team members.
• Monitor stock, rota planning, and service readiness to maintain quality and efficiency.
• Ensure compliance with health, safety, licensing, and hygiene standards.
• Handle guest queries, feedback, and any service issues promptly and professionally.

Skills & Experience

• Previous experience in a supervisory or senior front-of-house role in hospitality.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent organisational, communication, and problem solving abilities.
• Friendly, approachable, and professional attitude.
• Hands on, adaptable approach with focus on service excellence.
• Full eligibility to work in the UK.

Benefits

• Competitive pay plus service charge. Advertised rate is inclusive of tronc.
• 50% off food & drink across all Cubitt House pubs.
• Perkbox - 30 points every month to spend however you like.
• Enhanced maternity and paternity leave.
• Nursery scheme vouchers.
• Access to fully funded apprenticeship opportunities for Levels 2 5, both front and back of house.
• Wagestream.
• Company pension.
• Cycle to Work Scheme.
• Flexible shift patterns.
• Length of service rewards.
• Employee of the Month recognition.
• Supplier trips, tastings, and external learning opportunities.
• Monthly Bar Academy for cocktail mastery and premium drinks training.
• Quarterly staff socials, competitions, and a legendary Christmas party.
• Free language development school to help you grow.
• A bottle of champagne on your birthday.
• A supportive, passionate culture that values both skill and character.