Supervisor - Heathrow T5

JD Sports - Store Supervisor

Location: 1932 Heathrow T5, Heathrow Airport T5, London, Hillingdon, United Kingdom

Req #: 1567

Date: 15 May 2025

About JD Sports

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, operating across multiple markets worldwide. Listed on the London Stock Exchange since 1996 and a FTSE100 company since 2019, JD Sports continues to expand both in the UK and internationally.

Company Vision

We aim to be the leading global omnichannel retailer in the sports and outdoor industry. We strive to be a people-led, innovative, and customer-focused organization that delivers operational excellence and explores new growth opportunities.

Role Overview

As part of the store's Junior Management team, you will support managerial functions and help enhance customer service standards. Your responsibilities include supervising staff, maintaining shop floor standards, and assisting with daily managerial tasks as directed by Store Management.

Responsibilities

• Deliver excellent customer service by resolving complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding customer service metrics.
• Drive and exceed sales targets by monitoring staff performance, utilizing in-store devices for product promotion, and analyzing reports for effective product placement.
• Maintain high visual merchandising standards with engaging displays, clean stock presentation, and support for sales floor standards.
• Train and develop staff through induction, encouraging personal growth, and overseeing training assessments.

Role Objectives and KPIs

• Achieve or surpass monthly sales targets.
• Drive KPIs including Units, Conversion, ATV, UPT.
• Meet upselling and cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during audits.
• Complete mandatory training for new colleagues.

Skills and Experience

• Previous supervisory or team leader experience in a fast-paced retail environment.
• Passion for retail with knowledge of current trends and competitors.
• Experience in coaching and mentoring staff.
• Strong attention to detail and high standards on the shop floor.
• Ability to promote JD Group values internally and externally.

Employee Benefits

• Monthly discretionary bonus schemes.
• 25% discount on a wide range of products in-store and online.
• Exclusive deals through our benefits platform, TELUS Health.
• Access to counseling, digital health, and well-being services.
• Health cash plans.
• Development courses and apprenticeships with nationally recognized qualifications.
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, volunteer, and contribute to JD Foundation.