Supervisor - EMEA Operations

Supervisor, International Settlements - Scotland office. Responsible for supervising settlement professionals, overseeing day to day operations across EMEA markets, ensuring regulatory compliance, and leading operational delivery.

Responsibilities

• Supervise day to day team operations across associates and senior associates, ensuring workload is appropriately allocated, priorities are clear, and service levels are consistently met.
• Provide first line people leadership including coaching, real time feedback, productivity oversight, quality reviews, and support with development plans for team members.
• Oversee the end to end settlement process across EMEA markets on a daily basis, ensuring trades are instructed, matched, funded, and settled accurately within market deadlines.
• Monitor daily risk and control checkpoints, including fails, unmatched trades, SSI validation, cash and position exceptions, and aged breaks, escalating material risks promptly.
• Act as the first escalation point for complex settlement issues, coordinating with custodians, counterparties, internal trading desks, and cash teams to drive timely resolution.
• Ensure adherence to SOPs, governance controls, and regulatory timelines, maintaining strong evidence of four eye checks, sign offs, and control completion.
• Support continuous improvement efforts by identifying recurring manual touchpoints, control gaps, and process inefficiencies, while partnering with management on automation or redesign opportunities.
• Produce and review daily MIS, KPI, and exception reporting, providing visibility into volumes, fails, aged items, client issues, and team productivity, while partnering closely with internal stakeholders including trading, middle office, reconciliations, funding, and technology teams and supporting audit and governance activities through documentation, evidence tracking, SOP adherence, and action follow up.

Qualifications

• Bachelor's degree in Finance, Economics, Business, or a related discipline.
• 7+ years of experience in capital markets operations, with a strong focus on settlements or trade support.
• Proven experience leading teams and delivering operational objectives in a high volume environment, with prior supervisory experience mentoring or developing team members.
• Deep understanding of the end to end trade lifecycle across multiple asset classes.
• Demonstrated ability to resolve complex operational issues and escalate effectively, with advanced analytical, problem solving, and decision making skills.
• Strong risk and control mindset, including experience implementing or enhancing control frameworks and supporting audits, regulatory reviews, or other control related activities.
• In depth knowledge of EMEA settlement market practices and cycles, with experience using industry platforms such as Euroclear, Clearstream, CREST, or similar.
• Excellent stakeholder management and communication skills, with experience influencing across functions and regions, proficiency in Microsoft Office, particularly Excel, and a track record of delivering process improvements, automation, or change initiatives.