Success Manager

.Northeastern University London wishes to appoint a Success Manager who will play a key role in the successful management of Degree Apprenticeships and other work-based learning programmes at NU London. Reporting to the Director of Business and Partnership Development & Apprenticeships, we are looking for someone to act as the liaison and lead between the employer and learner/apprentice, managing their day-to-day relationship and ensuring learners on all programmes successfully embark and progress through their learning with us. The post holder will work closely with the Director of Business and Partnership Development & Apprenticeships and Head of Operations and Quality Assurance to coordinate a quality delivery of the pre-apprenticeship/apprenticeship. The role will see you acting as the primary contact for the learner/apprentice, taking action to ensure that the available learning can be accessed, and with the employer to ensure that the pre-apprenticeship/apprenticeship can be successfully achieved. Support the lead for Business Development and partner organisations with employer engagement, training and workforce needs analysis. Support with recruitment for learners/apprentices to progress onto pre-apprenticeship/apprenticeship and other work-based learning programmes. Working with wider departmental team members to co-ordinate on the delivery of the University's pre-apprenticeship and degree apprenticeships programmes between the employer, learner/apprentice and the apprenticeship team, acting as the day-to-day point of contact for the University's relationship with the employer To continually explore opportunities to further develop relationships between employers and the University. Organise the support for each learner/apprentice from the outset, to ensure the pre-apprenticeship/apprenticeship can be successful. Ensure completion of the termly Tripartite Reviews and ensure that these are carried out in line with regulations. Monitor the learner/apprentices off the job training and assist the employer and learner/apprentice with putting an action plan in place should a shortfall emerge. Where the learner/apprentice requires an action plan or a referral to other support services, ensure these are mutually agreed, monitored, and completed in a timely manner. Organise and lead the Final Review, ensuring that a thorough assessment using evidence against the pre-apprenticeship/apprenticeship takes place and that the decision arising is made on this evidence, jointly with the employer and the learner/apprentice. Where required, work with wider team members to arrange apprenticeship End Point Assessment as agreed with the employer and apprentice. Ensure that learners/apprentices are making progress in line with anticipated milestones and monitor individual progress and trends across the learner cohort, highlighting trends to the Director of Business and Partnership Development & Apprenticeships as part of the pre-apprenticeship/apprenticeship reviews each term. Identify and evaluate any risks to an individual learner/apprentice's or employer's programme success and escalate immediately to the University, taking appropriate action to control these risks as part of the overall programme review. Liaison with wider team members, the employer, and the learner/apprentice to ensure that feedback, enquiries, issues, requests, or complaints during the pre-apprenticeship/apprenticeship are monitored and actioned promptly. Ensure that Learner/Apprentice records are fully compliant with University's policies and procedures applicable to their programmes at all times. This will also include participating in compliance and policy reviews as required. Such other duties, commensurate with the grading of the post, which may be assigned by the Director of Business and Partnership Development & Apprenticeships or their nominee. Experience managing employer and apprenticeships relations, preferably within Higher Education and/or Further Education E Experience in using Learner Management System software D Strong communication skills (both verbal and written) E Solid relationship management experience, including effective stakeholder and partnership working E High degree of professionalism and personal integrity; ability to exercise complete discretion and maintain confidentiality E Excellent record keeping and maintenance, with awareness of Data Protection and GDPR E Excellent planning and project management capabilities E Ability to prioritise workload, exercise good time-management with the ability to work to deadlines, and demonstrate excellent organisational skills E Willingness and capacity to undertake continuous professional development E Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University's global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award winning, contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29. As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass: Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University's Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.After becoming part of Northeastern University's global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.