Studio Manager

At Ten Health & Fitness, it's all about celebrating endorphins. We love the feeling you get at the end of a really good workout, and we love being able to see the benefits afterwards. For us, it's not enough that we provide our clients with a dynamic, energising exercise programme that delivers results fast. It's also important that we provide an experience that's welcoming, positive and enjoyable. Everything we do at Ten Health & Fitness is designed to help us achieve both those goals.

This is an excellent opportunity for an enthusiastic committed person who is pro-active and uses common sense to ensure great customer care and service to all our clients. We want someone who lives our Brand values ' Deeply Expert, Knowing me Well and True Support' , is proven in delivering customer excellence, quality standards and committed to continuous improvement and staff development.

Job Description

Key Accountabilities:

• Drive the revenue of the Studio creating business opportunities, corporate relationships and a hitting income targets.
• Designing and promoting activities to meet customer demand and generate revenue
• To carry out the responsibilities of the post regards to Ten's policies and procedures.
• To undertake all duties and interactions with employees, partner providers and customers fairly.
• To provide fast, courteous and efficient responses to all customers enquiries.
• To manage the development of a full range of activities and classes at Studio, including conducting classes when necessary to support the revenue and growth of the site.
• Recruiting, training and supervising staff, including managing staff rotas
• To oversee all front of house team functions and reporting.
• Keeping stock records
• Preparing and checking budgets and generating income
• To oversee all required reporting for Studio (i.e. payroll, end of month reporting, monitoring class numbers, overseeing the class timetable)
• Ensure all health and safety duties are carried out in accordance with the procedures in place at the studio.
• To prepare facilities for use meet Ten Health & Fitness's service standards.

  Person Specification - Experience

  Essential

• Qualifications equating to REP's level 3
• Insightful - able to analyse behaviours
  
• Team / studio management - 1 year min
  
• Ability to build relationships
• Flexible / Ability to adapt
• Lead by example
• Own their studio; Accountability/Professional
• Well-presented and well spoken, Friendly and helpful