Student Support and Wellbeing Services Adviser (Events and Campaigns)

Student Support and Wellbeing Services Adviser (Events and Campaigns)

Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.

UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.

The Events and Campaigns team are award winning experts in delivering events and campaigns which excite and support our student community. The team also comprises customer care professionals who provide information, advice and support to all registered students.

About the role

The postholder will be part of a team of Student Support and Wellbeing Services Advisers responsible for the day-to-day management of the Events and Campaigns function. This includes managing events in-person, and online via social and traditional media, and for reviewing and analysing our campaigns and their impact.

The postholder will be required to maintain a comprehensive knowledge of the work in all sections of Student and Registry Services (SRS), and Student Support and Wellbeing Services, to ensure that staff are kept up to date with issues, accurate information is provided, and to support staff so that they can continue to provide a high level of customer service excellence.

The primary work location for this role will be the Bloomsbury campus; however, you will be expected to travel to UCL East on a regular basis.

This is an internal secondment role, available to current UCL staff only. If you have any queries about the role, please contact Emma Hughes on .

About you

The successful applicant will have previous work experience of managing a customer-focused team and a genuine interest in supporting staff and students; they will also have previous experience of delivering successful campaigns and events. You will be someone who prioritises customer care and wellbeing, taking a sensitive and diplomatic approach, and who demonstrates that they can lead and motivate others. You must be organised, resourceful and proactive, with an ability to lead on service development, projects, and customer insight activities.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits below:

• 41 Days holiday (27 days annual leave, 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

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Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.