Student Support & Retention Coordinator

Operations - HE - Registry & Student Records

Title

QA HE Ltd Permanent

Job advert

Student Support & Retention Coordinator
London or Birmingham QA Higher Education Hybrid

About the Role

As a Student Support & Retention Coordinator, you'll play a key role in supporting QAHE's Student Retention Strategy across our University Partnerships. Working closely with the Registry Retention Manager and a wide range of stakeholders, you'll help identify and support students at risk of disengagement, ensuring they receive timely interventions and support. This is a fantastic opportunity to be part of a new and exciting function within QA Higher Education, where your work will directly impact student outcomes.

Responsibilities

• Coordinating administrative activities aligned with QAHE's retention strategy.
• Managing the Registry Retention mailbox and handling student queries.
• Tracking and managing referrals to student support services.
• Supporting the development and implementation of new processes and systems.
• Monitoring 'at risk' students and ensuring appropriate interventions.
• Analysing student data to identify trends and support decision-making.
• Providing admin support for retention-related pilots and initiatives.
• Partnering with various student support teams to create the best experience.

About You

• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• High attention to detail and data accuracy
• Adaptable and proactive in a fast-paced environment
• Experience in student administration would be beneficial
• Experience working with external partners and managing complex workloads
• Data analysis and reporting experience
• Intermediate Excel and Microsoft Office skills

Why QAHE?

At QAHE, we're shaping the next generation of technologists, leaders, and innovators. We believe in powering potential-for our learners and our people.

Vacancy location Location

London, London, London (Rosebery Avenue)