Student Support and Attendance Officer
Posted 2 hours 12 minutes ago by KCGroup
KC Group are recruiting on behalf of a client for 2Student Support and Attendance Officersbased in the Leeds area.
You'll be the first point of contact for students, providing clear, empathetic support across in-person, phone, email, live chat, and messaging platforms. Working as part of a proactive team, you'll handle student enquiries, offer guidance, and refer complex issues to specialist teams to ensure an excellent student experience.
The initial period will be around one month, with the potential for an extension. The role is paying an hourly rate of £13.50 per hour (dependent on experience), working Monday-Friday across a rota shift pattern.
Shift Pattern 1- Monday: Non-working day
- Tuesday: 8:30am - 6:00pm
- Wednesday: 11:30am - 8:00pm
- Thursday: 11:30am - 8:00pm
- Friday: 11:30am - 8:00pm
- Saturday: 9:00am - 2:00pm
- Monday: 11:30am - 8:00pm
- Tuesday: 9:00am - 5:30pm
- Wednesday: 9:00am - 5:30pm
- Thursday: 11:30am - 8:00pm
- Friday: 12:00pm - 8:00pm
- Responding to student queries promptly and professionally
- Monitoring attendance and advising on absence-related matters
- Supporting student wellbeing and identifying safeguarding concerns
- Managing student data and contributing to reportingCoordinating campus activities and events
- Acting as a liaison between students and academic staff
- Experience in a student-facing, advisory, customer service, or support role
- Strong communication and interpersonal skills
- A patient, empathetic, and proactive approach
- Confidence working with data and multiple systems (CRM experience desirable)
- Ability to work both independently and as part of a team
This is a great opportunity to make a real impact on student success while developing valuable experience in a fast-paced, supportive environment.
If your application is unsuccessful, your CV will be kept on file for future vacancies.