Student Support Advisor - Higher Education

Role Overview

Joining us as a Student Support Adviser- HE, you will support the delivery of high-quality, student centred services that help Higher Education students overcome barriers. You will act as a key point of contact for HE students, providing timely advice, guidance and support across welfare, wellbeing and progression needs, and ensuring students are appropriately supported in line with institutional policies.

Responsibilities

You will manage referrals from staff, deliver workshops, coordinate individual support and maintain accurate records of student cases. The role includes supporting students experiencing mental health difficulties, safeguarding concerns, and complex personal circumstances, as well as handling sensitive disclosures relating to harassment and sexual misconduct. You will also support disability related needs, including DSA applications and reasonable adjustments, ensuring inclusive practice is embedded throughout.

Qualifications

We are looking for a compassionate, student focused individual with experience in student support or transferable experience in advice, guidance or pastoral roles. You will have a strong understanding of student needs, excellent organisational and communication skills and the ability to work sensitively, independently and under pressure.

Benefits

As a support colleague you'll go into the Local Government Pensions scheme and enjoy some really great benefits - Free on site Gym at Beaufort Road, beauty treatments and haircuts, health care cash plan via Simply Health, savings clubs via Manchester Credit Union, cycle to work, Costa Coffee on site, onsite bakery products at Tameside One, the restaurant at Tameside One, retail discounts, refectories on all sites.

About Us

Tameside College has an excellent reputation and this is a real opportunity for you to make a difference in people's lives. We're based in Ashton Under Lyne, Greater Manchester in a diverse and vibrant further education college that offers a wide range of course including A level and advanced level vocational study programmes, apprenticeships and adult courses up to degree level. We aim to give all our students an exceptional experience.

Commitment to Safeguarding

Tameside College is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at Tameside College is subject to an Enhanced DBS Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. Tameside College will meet the costs associated with this.