Street Works Lead

Street Works Lead

Location: Belfast
Salary: £33,000 per annum plus annual bonus
Job Type: Permanent, Full-Time (37 hours per week)

Apple Recruitment is delighted to be recruiting for a Street Works Lead on behalf of our valued client. Due to continued growth and investment in their operations, an exciting opportunity has arisen for an experienced Street Works professional to join a well-established organisation in a leadership capacity.
This is an excellent opportunity for an individual with strong street works coordination experience, a thorough understanding of Northern Ireland legislation, and previous team leadership experience to play a key role within a busy operational environment.

The Role
As Street Works Lead, you will take responsibility for coordinating and managing all aspects of street works activities, ensuring compliance with relevant legislation, codes of practice and operational requirements.
You will oversee street works notices, permit applications, stakeholder engagement and team performance, while acting as a key point of contact between the organisation, the Department for Infrastructure and other external stakeholders.

This role combines technical knowledge, team leadership, operational coordination and stakeholder management, making it an excellent opportunity for someone looking to take the next step in their career.

Key Responsibilities

• Manage all street works notices, ensuring works are opened, registered and closed within required timescales.
• Submit and coordinate all permit applications, including traffic management requirements, diversion routes, modifications, variations and early start requests.
• Ensure all systems are maintained accurately and that service level agreements and KPIs are achieved.
• Build and maintain strong working relationships with the Department for Infrastructure, utility providers, contractors and other key stakeholders.
• Coordinate street works activities with internal departments and external delivery partners.
• Lead and manage Customer Advisors within the Street Works team, including performance management, one-to-one meetings, absence management and staff development.
• Identify opportunities to improve efficiency, minimise risk and enhance service delivery.
• Support the transition to new street works management systems and participate in testing, training and implementation activities.
• Ensure appropriate operational cover is maintained during periods of absence.
• Provide leadership support and cover for the Customer Service and Operations Manager when required.
• Oversee the production of management reports relating to street works performance and compliance.
• Support the development and implementation of new procedures and operational processes.
• Assist with the training and development of colleagues.
• Champion customer-focused service delivery and promote awareness of vulnerable customers when planning and communicating works.

Essential Criteria

Education

• Minimum of 5 GCSEs (or equivalent) at Grade C/Grade 4 or above, including English and Maths.

Experience

• Minimum of 2 years' experience coordinating street works using Symology and submitting permits through the DFI Permit Application System.
• Strong working knowledge of the legislative framework governing street works in Northern Ireland.
• Previous experience supervising or managing staff.

Skills & Knowledge

• Excellent verbal and written communication skills.
• Strong Microsoft Office skills, particularly Excel and Word.
• Excellent organisational and planning abilities.
• Ability to manage multiple priorities and deadlines effectively.
• Strong analytical and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability to work in a fast-paced environment and drive results.
• Strong stakeholder management skills.

Desirable Criteria

• Street works or traffic management qualifications.
• Experience within a utility or infrastructure environment.
• Previous planning and scheduling experience.
• Working knowledge of Aurora or similar street works management systems.
• Experience coaching, mentoring or developing colleagues.

Working Hours

• Monday to Thursday: 8.30am - 5.00pm
• Friday: 8.30am - 4.30pm
• One late shift per week finishing at 7.00pm
• 37 hours per week

Salary & Benefits

Salary

• £33,000 per annum
• Annual bonus scheme

Benefits Package

• Enhanced contributory pension scheme
• Free life assurance
• Enhanced maternity pay (qualifying service applies)
• Enhanced sick pay (qualifying service applies)
• Give As You Earn scheme
• 20 days annual leave plus 11 public holidays
• Up to 5 additional days leave based on length of service
• Further education support policy
• Dedicated health and wellbeing programme
• Employee Assistance Programme
• Free staff bus from Belfast City Centre
• Free onsite parking

Why Apply?
This is an exciting opportunity to join a growing and highly regarded organisation that offers long-term career stability, genuine progression opportunities and a supportive working environment.
You will have the opportunity to influence operational performance, lead a dedicated team and play a key role in ensuring successful delivery of critical infrastructure activities while benefiting from an excellent package and strong organisational support.

Interested?
If you are interested in this opportunity or would like to find out more, please send your CV to Patricia O'Neill at Apple Recruitment and we will be in touch.
If this role is not suitable, but you are considering a new career opportunity, please contact one of our experienced consultants to discuss your requirements.
Please ensure your CV is fully up to date and includes your complete employment history, qualifications and contact details.
Please note: Applicants must have the unrestricted right to work in the UK on a permanent basis.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Apple Recruitment Services is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates