Strategic Workforce Planner - Forecasting & Real-Time Ops

Marks & Spencer plc is seeking a Workforce Planning Lead to direct forecasting, scheduling and real-time teams across in-house and outsourced Customer Services. The role requires close collaboration with stakeholders and third-party partners, with office presence at least three days per week from Manchester, Chester or London centres.

You will lead data-driven forecasting, capacity planning, and resource optimisation to meet service levels and business objectives, while ensuring robust