Strategic Workforce Optimisation Lead

Mars Capital, a Dublin-based financial services group, is hiring an Optimisation and Workforce Manager to lead workload management and forecasting across the Contact Centre, Arrears Support Unit, Fulfilment and Recoveries. The role oversees outbound campaigns, capacity planning and reporting, and ensures SLA and regulatory compliance.

It offers a dynamic, collaborative environment in Dublin 2. The ideal candidate has strong WFM experience, proven forecasting and capacity planning skills, and