Strategic WFM Lead for Moderation Ops (London)

TikTok is seeking a Program Manager for TikTok Shop Moderation Workforce Management in London. You will lead multi-site workforce planning, forecast volumes, and coordinate with operations to balance customer experience, staff wellbeing, and costs. The role sits within a governance and experience team ensuring a safe marketplace.

The ideal candidate has strong WFM, Excel/data analysis, and project-management skills, with preference for ecommerce exposure and SQL/HQL experience.