Strategic Support Account Manager - Enterprise Tech

Atlassian seeks an experienced Support Account Manager (SAM) to serve high-profile customers as the main technical contact. You will build relationships with senior technical leadership, guide proactive support, and coordinate across Support, Engineering, and Product to resolve issues quickly.

You'll align action plans with customers' business goals, deliver updates, and manage events like system health checks and upgrades. The role emphasizes clear communication and proactive care.