Strategic Service Management Lead - SLA & ITIL Expert

A leading managed services provider in the United Kingdom is seeking a Service Management Account Lead to take ownership of service delivery for key client accounts. This role involves monitoring SLA performance, building relationships with stakeholders, and leading the service management activities to meet contractual obligations. You will work in a hybrid environment with a salary range of £40,000 to £50,000. Ideal candidates will have strong ITIL knowledge and proven experience in service delivery.