Strategic Service Design Lead - End-to-End CX & Innovation

A leading financial services provider seeks a Service Design Lead to enhance end-to-end customer experiences. This role emphasizes human-centred design, strategic innovation, and collaboration across diverse teams to create effective, user-centered solutions. The ideal candidate will have significant experience in service design, a portfolio showcasing measurable outcomes, and a strong grasp of design tools like Figma and Adobe XD. The position is primarily hybrid, combining office and remote work.