Strategic Service Delivery Manager (IT MSP)

Posted 1 day 11 hours ago by Comms-Care UK

Permanent

Full Time

I.T. & Communications Jobs

Cheshire, Northwich, United Kingdom, CW8 1

Job Description

Comms-care UK is seeking a Service Delivery Manager to oversee the contractual deliverables for assigned accounts and ensure end-to-end customer service within approved margins.

You will drive service improvements, follow ITIL practices, manage risks, and coordinate with the Account Manager to identify opportunities and report on performance.

The role emphasizes client satisfaction, SLAs, CSATs and continual service delivery excellence for a growing MSP-focused partnership.