Strategic Resource & Capacity Planning Lead

Jobtailor is seeking a senior Capacity Planning professional in the UK to lead long-term resource and capacity strategies across customer service channels. You will partner with senior leaders, balance service performance with cost efficiency, and oversee third party planning.

The role requires strong forecasting, modelling, and stakeholder management skills. You will drive end-to-end planning cycles, create governance across the planning lifecycle, and foster continuous improvement with a