Strategic Planning & Resource Forecast Lead

A financial services company in the UK seeks a Strategic Planning & Oversight Specialist to develop and maintain long-term resource plans. The role requires strong analytical skills, ability to influence stakeholders, and extensive experience in strategic planning within a contact centre or customer service setting. The specialist will drive operational improvements and collaborate with various teams to enhance service delivery and customer outcomes. This is a full-time position based in Scotland with competitive benefits including a substantial pension scheme and generous annual leave.