Strategic ITSM Process Analyst (Change & Service Design)

A&O Shearman in Belfast is seeking a Senior ITSM Process Support Analyst to join the IT Team. The role focuses on administering ITSM processes, maintaining documentation, and ensuring governance across Change, Release, and Problem Management.

You will work with service owners, vendors, and stakeholders to drive continued service improvement while balancing governance with delivery. ITIL v4 familiarity and strong analytical skills are essential for success.