Strategic Escalations & Complaints Case Manager

Uisce Éireann is seeking a Complaints, Case Management and High-Profile Escalations Analyst within Customer Operations to support delivery of high-quality customer service for domestic and non-domestic customers.

Reporting to the Lead for Complaints, Case Management and Escalations, you will help implement the customer service strategy, monitor KPIs, manage escalations, FOI requests, and complaints while driving improvements to customer journeys and satisfaction.