Strategic Enterprise CSM & Growth Leader

Madrona Venture Labs is seeking a Customer Success Manager to drive retention and expansion for high-potential enterprise accounts. In this hands-on role, you'll be at the forefront of defining Customer Success, while ensuring our largest customers achieve their growth potential.

The ideal candidate will possess over 8 years of experience in Customer Success or Account Management. A proven background in navigating complex organizations, excellent communication skills, and a builder mindset are essential. The successful candidate will work onsite in London, collaborating closely with leadership to foster strategic partnerships.