Strategic Customer Success Manager - Growth & Renewal

SmartSearch, a UK-based AML verification software provider, is seeking a Customer Success Manager to nurture Strategic Accounts, renew with confidence and drive growth. The role emphasizes high-touch engagement, risk-aware planning and value-led conversations with senior stakeholders.

You will manage a portfolio of mid-market to high-value customers, use HubSpot for health and renewal signals, and collaborate across teams to expand product adoption, including Credas identity verification.