Strategic Customer Success Manager - AI-Driven Growth

Posted 24 days 3 hours ago by Kustomer Inc.

Permanent

Full Time

Call Centre / Customer Service Jobs

London, United Kingdom

Job Description

Kustomer is hiring a Strategic Customer Success Manager to join our Customer Success team in London. You will own post-sale relationships, drive renewals, expansions, and ensure customers realize value from our AI-enabled CRM platform.

You'll collaborate with Implementations and Sales, lead onboarding, foster product adoption, and travel roughly 25% to build deep relationships. The role requires a strong technical SaaS background and excellent communication.