Strategic Customer Success Lead for Enterprise Accounts

THG Ingenuity is seeking a Customer Success Lead to manage a portfolio of Tier 1 strategic accounts, building executive relationships and ensuring measurable business outcomes. You will own renewal, expansion, and revenue recognition targets, working closely with Customer Success Managers to drive delivery excellence and customer value.

You will lead Executive Business Reviews, influence strategy with data-driven insights, and collaborate with Sales, Delivery, Product, Finance, and Operations to