Strategic Customer Success Lead

The Chartered Institute of Export & International Trade is looking for a Customer Success Manager to enhance the experience of its business customers. You will ensure outstanding support, seamless onboarding, and proactive engagement throughout the customer journey. Responsibilities include managing relationships, coordinating training services, and improving administrative processes. Suitable candidates should have strong customer success experience, excellent organisational skills, and CRM proficiency. This position is vital for driving customer retention and satisfaction, contributing to revenue growth.