Strategic CSM: Retention & Growth in SaaS

A cloud-based SaaS business in Basingstoke is seeking a Customer Success Manager to enhance customer satisfaction and retention. In this role, you will manage key accounts, communicate effectively with customers, and utilize tools like ChurnZero and Salesforce to track interactions. Candidates should have at least 2 years of experience in related fields. The position comes with benefits such as a 10% bonus, wellness fund, and professional development opportunities.