Strategic CSM for Enterprise Accounts

A leading software company in the United Kingdom seeks a Senior Customer Success Manager to oversee tier 1 and 2 customer relationships. The ideal candidate will have over five years of experience in B2B relationship building, particularly with C-level executives in large organizations. Responsibilities include strategic development of customer processes, upselling, and ensuring customer satisfaction through key performance metrics. This role offers flexible working and a commitment to work-life balance.