Strategic CSM: Adoption & Renewal for Enterprise Accounts

A leading security technology firm in the Greater London area is seeking a Senior Customer Success Manager for Strategic Accounts. The role involves driving end-user adoption and utilization, managing complex accounts, and ensuring commercial success through renewals and expansion. Ideal candidates should have 8-10 years of experience in Customer Success or Account Management within B2B SaaS and demonstrate strong relationships with stakeholders and a track record of measurable success. A competitive salary and benefits package is offered.