Strategic CSM - Scale Renewals & Revenue in AI SaaS

Harvey, Inc. is seeking a Scaled Customer Success Manager to drive retention, renewals, and expansion across a high-volume portfolio. You will partner with Sales, Legal Engineering, and Product to translate customer feedback into roadmap influence and revenue growth.

In this role, you will lead QBRs, monitor health metrics, and guide customers on maximizing ROI from Harvey's AI solutions, while collaborating cross-functionally to shape scalable processes and customer value delivery.