Strategic Change Lead: Customer Readiness & Adoption

Walsall Council is looking for a Customer Business Readiness Lead to spearhead complex business change projects within Customer Engagement. This role emphasizes delivering efficiency savings while meeting customer needs through structured change management.

The ideal candidate will have substantial experience managing significant change projects, engage effectively with stakeholders, and possess relevant qualifications such as a degree and Prince 2 certification. The job is based in Walsall, offering a salary of £47,181 - £50,269 per annum.