Strategic Accounts Customer Success Leader

Rackspace Technology is seeking a Customer Success Manager for strategic accounts to own relationships with a dedicated portfolio of customers and to build strategic partnerships through proactive, personable engagement. Success requires commercial acumen, ITIL service-delivery experience, and the ability to align six-month, one-year and two-year plans with customer outcomes.

You will drive retention, negotiate resolutions, and coordinate across departments to deliver value with fanatical