Store Service Advisor (Full -Time)

STORE SERVICE ADVISOR - FULL-TIME - LONDON

Our store in Soho is the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections. We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. You will engage with customers, develop potential customers, and build upon the existing customer base while exceeding customer and company expectations at every level.

Responsibilities

• Network within the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• Support the store team in combined efforts to maximise sales and heighten company profile.
• Outwardly display exemplary service techniques, driving excellence of service as a basic standard.
• Support other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• Maintain awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• Share in depth knowledge of the product we sell and the industry within which we work with our customer base.
• Handle all financial transactions professionally assuming accountability for accuracy.

Qualifications and Experience

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function - we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Benefits

• 28 days holiday (including bank holidays)
• 40 Hours per week
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression
• And so much more

We know that great talent comes in many forms. If you're passionate, driven, and believe you can contribute to our future success, we encourage you to apply.

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.