Store Manager, Tommy Hilfiger - Galway

About

TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, it creates the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities, and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations, and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians, and entertainers bring a constant source of energy and inspiration to the brand.

The Role

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers ultimately make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given, and our in store standards should never be questionable.

The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring the team with passion and belief in our brands.

Responsibilities

• Partner with the store management team to build on business opportunities and achieve company standards and goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
• Identify opportunities and collaborate with others to grow the business or improve performance.
• Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
• Ensure "door to floor" best practices, visual merchandising directives, and standards for the sales floor and back room are executed, continually reviewing standards for clear and consistent execution.
• Communicate regularly with the buying team to ensure correct stock levels and demographically correct inventory.
• Analyze store level reports and create action plans to improve results.
• Communicate with staff daily on individual sales goals, other key performance indicators, store results, product sales, and other information to help them provide unparalleled service and achieve goals.
• Manage the manpower planning, identification, recruitment, interviewing, hiring, and orientation processes.
• Provide training and coaching for employees (daily, weekly, and monthly) and ensure it is appropriately documented.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Make commitments and decisions on available information even under stressful and changing conditions.
• Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Convey clear ideas and goals, manage the implementation of those ideas, and manage measurable and achievable results.
• Create energy and excitement around shared goals and values.

About You

You'll have extensive progressive retail experience and previous store management experience in the service or retail industry. Extensive experience in connecting to consumers in a brand retailer is essential.

You'll have previous retail operations, budgeting, planning, and sales experience, and previous people management experience, acting with purpose to resolve conflict and unproductive disagreements.

You're an effective communicator with the ability to cultivate belonging. You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace, and you're energetic and inspire trust, showing a clear presence on the shop floor.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, while positioning PVH as one of the best performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job related factors such as skill, ability, educational background, work quality, experience and potential.