Store Manager

Store Manager is fully accountable for the overall performance and day-to-day operations of the store. You will drive sales, ensure operational excellence, and lead a motivated team to deliver an exceptional in-store experience for our customers. This is a hands on, commercial role that requires strong leadership, retail acumen, and a passion for results.

Leadership & Team Management

• Lead, coach, and develop a high performing team to meet business objectives.
• Set clear expectations and KPIs for team members across all departments.
• Create a positive, inclusive, and motivating work culture aligned with Homesavers values.
• Manage roster, attendance, and payroll processes efficiently.

Customer Experience & Store Standards

• Champion outstanding customer service across the store.
• Resolve customer issues promptly and professionally.
• Ensure visual merchandising and product displays are consistent with brand guidelines.
• Maintain impeccable store presentation, cleanliness, and safety standards at all times.

Store Performance

• Take ownership of store performance including sales targets, margins, and key KPIs.
• Analyse sales data, footfall, and conversion rates to identify trends and opportunities.
• Implement commercial strategies to drive revenue and customer retention.

Operational Excellence

• Oversee all daily operations including opening/closing procedures, stock management, and cash handling.
• Conduct regular audits on pricing, inventory, stock accuracy, and loss prevention.
• Manage deliveries, replenishment, stockroom organisation, and cycle counts.

Staff Management

• Participate in recruitment, training, and onboarding of new team members.
• Handle employee relations matters including performance management and conflict resolution.
• Maintain compliance with all company policies and legal obligations including Health & Safety, GDPR, and Employment Law.

Visual Merchandising & Promotions

• Execute company promotional plans, POS changes, and seasonal campaigns effectively.
• Adapt visual merchandising to suit local customer profiles and maximise sales.

Health & Safety & Security

• Maintain a safe environment for customers and staff by adhering to Health & Safety regulations.
• Conduct regular risk assessments and emergency procedures.
• Monitor security systems, handle incidents appropriately, and reduce shrinkage.

Reporting

• Report weekly on store performance, staffing, and KPIs.
• Use internal systems to manage sales data, stock levels, and staff performance.
• Liaise with head office and regional management to align on business priorities.

Required Skills & Experience

• Proven managerial experience in a high-volume retail environment.
• Strong people management and leadership skills with the ability to motivate and inspire.
• Ability to meet and exceed targets and take pride in maintaining the corporate image of the company.
• Flexibility to work weekends, evenings, and bank holidays as required.
• Confident working independently and managing own workload.
• Proactive attitude toward improving operational efficiency and resolving store issues.
• Exceptional attention to detail along with strong multi-tasking skills.