Store Manager

Job Title:Store Manager

Store: Bob and Berts - Strabane
Position Type:Full-time (incl. weekends/early mornings)

Job Summary

We are looking for a passionate, energetic, and experiencedStore Managerto lead our coffee shop team. As the Store Manager, you will be the face of our shop, responsible for creating a welcoming, high-energy environment for customers while driving sales and operational excellence. You will take ownership of daily operations-from brewing the perfect cup to managing inventory and training staff-ensuring high standards of service, quality, and cleanliness are met.

Key Responsibilities 1. Leadership & Staff Management

• Recruit, hire, train, and onboard new employees and support staff.
• Create staff schedules that optimize coverage during busy periods.
• Motivate, coach, and develop team members to deliver exceptional service and career growth.
• Hold the team accountable to company standards, including grooming, uniform, and service protocols.

2. Operations & Quality Control

• Oversee daily opening and closing procedures.
• Maintain high coffee standards (espresso extraction, milk texturing) and ensure consistent product quality.
• Ensure all food safety, hygiene, and health & safety regulations are strictly followed.
• Maintain equipment by performing routine maintenance and reporting faults promptly.

3. Customer Experience

• Create a welcoming "community" atmosphere and act as a brand ambassador.
• Proactively interact with customers to build loyalty and handle complaints professionally.
• Ensure products are prepared promptly and to the highest standard.

4. Financial & Administrative Management

• Take full profit and loss (P&L) accountability for the store.
• Manage inventory: order supplies (beans, milk, pastries), track inventory, and minimize waste.
• Process daily cash reconciliation and ensure accurate banking.
• Monitor KPIs (Key Performance Indicators) and identify opportunities to drive sales growth.

Requirements and Skills

• Experience:1-2+ years of management experience in a fast-paced coffee shop, café, or similar hospitality environment.
• Coffee Knowledge:Hands-on experience with professional espresso machines and a deep passion for specialty coffee.
• Leadership:Proven ability to lead, motivate, and develop a diverse team.
• Communication:Excellent interpersonal skills to connect with customers and staff.
• Availability:Flexible availability to work early mornings, weekends, and holidays.
• Skills:Strong organizational, financial acumen, and problem-solving skills under pressure
• Right to work in UK

Why Join Us? (Benefits)

• Very competitive salary based on experience and bonus structure up to £5,000.
• Supportive work environment and opportunities for career growth.
• 50% staff card to use on shift and with friends & family!
• Bonus scheme/ Performance Bonus
• Unlimited free hot drinks!
• Free cake on your birthday!
• Enhanced family friendly policies
• Length of service recognition!
• Company pension!
• Opportunities to grow your career!