Store Manager

Job Title: Store Manager

The Store Manager leads all aspects of store operations, partner development, and customer experience. This role is responsible for driving store performance, ensuring operational excellence, and fostering a positive, inclusive environment for both customers and partners. The Store Manager builds and inspires a high performing team, creates meaningful customer connections, and upholds Starbucks' mission, values, and brand standards.

Key Responsibilities Leadership & Team Development

• Recruit, hire, train, and develop partners to build a strong, engaged store team.
• Provide clear direction, coaching, and performance management for Assistant Managers, Shift Supervisors, and Baristas.
• Create a positive and collaborative culture focused on growth, accountability, and teamwork.
• Model Starbucks leadership behaviors and set the tone for professionalism and customer focus.

Customer Experience

• Ensure consistent delivery of exceptional customer service and beverage quality.
• Engage with customers, resolve concerns, and reinforce Starbucks' commitment to hospitality.
• Create a welcoming, clean, and comfortable atmosphere for all customers.
• Educate partners on product knowledge, service expectations, and brand standards.

Operational Excellence

• Oversee daily store operations, including scheduling, opening/closing procedures, and shift coverage.
• Ensure compliance with Starbucks policies, operational standards, and safety regulations.
• Manage cash handling, financial controls, deposits, and reconciliation processes.
• Maintain inventory accuracy, oversee ordering, and manage waste control to optimize profitability.

Business Performance & Financial Management

• Lead the store to achieve or exceed targets for sales, profitability, and business metrics.
• Analyze store performance reports and implement strategies to increase productivity and efficiency.
• Drive execution of promotions, new product introductions, and company initiatives.
• Manage labor, cost controls, and operational expenses responsibly.

Community & Brand Engagement

• Build strong community relationships and represent Starbucks positively within the neighborhood.
• Support local store marketing efforts and community involvement.
• Champion Starbucks' mission, values, and social responsibility initiatives.

Qualifications

• Previous leadership experience in retail, hospitality, or food/beverage required; Starbucks experience strongly preferred.
• Proven ability to lead, motivate, and develop a diverse team.
• Strong business acumen with experience in financial analysis and operational planning.
• Excellent communication, organizational, and problem solving skills.
• Ability to manage high volume, fast paced environments with professionalism and composure.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for long periods and move throughout the store.
• Comfortable working in a fast paced, customer facing environment.

Why Starbucks?

• Competitive salary, bonuses, and comprehensive partner benefits (based on eligibility).
• Clear pathways for career growth and advancement.
• Partner discounts, coffee perks, and a supportive, values driven culture.
• Commitment to diversity, inclusion, and community impact.