Store Manager

Location: South Manchester

Hours: Full Time, minimum of 40 hours per week

Salary: Up to £13.70 per hour

Job type Permanent

About You

Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We're looking for an inspiring Store Manager to lead our team and create a welcoming environment where both customers and colleagues thrive. As Store Manager, you will take ownership of the store's day-to-day operations, ensuring exceptional customer service, strong team performance, and smooth, efficient running of the business. You'll lead by example on the floor, motivate your team to deliver memorable experiences, and support their growth so they can reach their full potential.

Typical Day as a Store Manager

• Lead by example to create a friendly, professional, and memorable experience for every customer.
• Handle customer queries, complaints, and feedback, coaching your team on best practices.
• Prepare and serve coffee, drinks, and food, ensuring all items meet brand standards.
• Manage tills, cash handling, end of day reconciliation, monitor sales, and control costs to support profitability.
• Keep the store clean, organized, and compliant with food safety, hygiene, and health & safety regulations.
• Identify and report maintenance issues promptly for timely resolution.
• Monitor stock levels, place orders, and run stock takes to ensure smooth operations while minimizing waste.
• Provide clear direction to your team, delegate responsibilities, and maintain communication with senior management.
• Collaborate with colleagues across the company to share best practices and support broader initiatives.
• Proactively resolve operational challenges and maintain high service standards.
• Motivate, coach, and train your team to build a high performing, engaged workforce.
• Take full ownership of store operations, including opening, closing, and lone working.
• Attend company wide meetings and Zoom sessions, ensuring store alignment with company goals.
• Promote a positive workplace culture, setting expectations for professionalism, accountability, and teamwork.

Hiring Process

1. Apply now through our Careers page.

2. Stand out from the crowd? Our three stage recruitment process is designed to give you an exclusive, behind the scenes look at our business, letting you experience firsthand what it's like to be part of our team.

We look forward to reviewing your application soon!